:root{--navy: #0b1f3a;--navy-deep: #071629;--navy-2: #10294a;--paper: #f6f7f9;--line: #e3e8ef;--muted: #5b6b7f;--orange: #f97316;--orange-dark: #ea580c;--green: #15803d;--green-bg: #eafaf0;--amber: #b45309;--amber-bg: #fdf3e0;--red: #b91c1c;--red-bg: #fdecec;--gray-bg: #eef1f5;--radius: 14px;--font-head: "Noto Kufi Arabic", sans-serif;--font-body: "Tajawal", sans-serif;--font-ruqaa: "Aref Ruqaa", serif}*{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:var(--font-body);background:var(--paper);color:var(--navy);line-height:1.7;-webkit-font-smoothing:antialiased}h1,h2,h3,h4{font-family:var(--font-head);color:var(--navy);line-height:1.45;margin:0 0 .5em}a{color:var(--orange-dark);text-decoration:none}a:hover{text-decoration:underline}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:1rem}::selection{background:var(--orange);color:#fff}.shell-header{background:var(--navy-deep);color:#fff;position:sticky;top:0;z-index:40;box-shadow:0 2px 14px #07162940}.shell-header-in{max-width:1160px;margin:0 auto;padding:10px 20px;display:flex;align-items:center;gap:22px;flex-wrap:wrap}.brand{display:flex;align-items:center;gap:12px;color:#fff}.brand:hover{text-decoration:none}.brand-tile{background:#fff;border-radius:12px;width:46px;height:46px;display:flex;align-items:center;justify-content:center;overflow:hidden;flex:none}.brand-tile img{width:40px;height:40px;object-fit:contain}.brand-word{display:flex;flex-direction:column;line-height:1.15}.brand-en{font-family:var(--font-head);font-weight:800;letter-spacing:.22em;font-size:.92rem}.brand-ar{font-family:var(--font-ruqaa);font-size:1.3rem;font-weight:700}.brand-ar small{font-family:var(--font-body);font-size:.68rem;font-weight:500;opacity:.85;letter-spacing:0}.main-nav{display:flex;gap:4px;flex-wrap:wrap;margin-inline-start:auto}.main-nav a{color:#dbe5f2;padding:7px 13px;border-radius:999px;font-weight:500;font-size:.95rem}.main-nav a:hover{background:var(--navy-2);text-decoration:none;color:#fff}.main-nav a.active{background:var(--orange);color:#fff}.user-chip{display:flex;align-items:center;gap:10px;color:#dbe5f2;font-size:.9rem}.user-chip .who{max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.btn-logout{background:transparent;border:1px solid #35507a;color:#dbe5f2;border-radius:999px;padding:6px 14px;font-size:.88rem}.btn-logout:hover{background:var(--navy-2);color:#fff}.shell-main{max-width:1160px;margin:0 auto;padding:28px 20px 56px}.shell-footer{border-top:1px solid var(--line);padding:22px 20px 34px;text-align:center;color:var(--muted);font-size:.9rem}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:11px 22px;font-weight:700;font-size:.98rem;transition:background .15s,transform .05s}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--orange);color:#fff}.btn-primary:hover{background:var(--orange-dark)}.btn-navy{background:var(--navy);color:#fff}.btn-navy:hover{background:var(--navy-2)}.btn-ghost{background:#fff;color:var(--navy);border:1px solid var(--line)}.btn-ghost:hover{border-color:var(--navy)}.btn-small{padding:8px 16px;font-size:.9rem;border-radius:8px}.btn-block{width:100%}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:0 1px 3px #0b1f3a0a}.card h3{font-size:1.12rem}.muted{color:var(--muted)}.small{font-size:.9rem}.center{text-align:center}.mt{margin-top:18px}.mb{margin-bottom:18px}.badge{display:inline-block;padding:2px 12px;border-radius:999px;font-size:.82rem;font-weight:700;line-height:1.9}.badge-green{background:var(--green-bg);color:var(--green)}.badge-amber{background:var(--amber-bg);color:var(--amber)}.badge-red{background:var(--red-bg);color:var(--red)}.badge-gray{background:var(--gray-bg);color:var(--muted)}.badge-navy{background:#e4ebf5;color:var(--navy)}.alert{border-radius:12px;padding:14px 18px;margin-bottom:16px;display:flex;gap:12px;align-items:flex-start;font-size:.97rem}.alert-warning{background:var(--amber-bg);color:#7c4a03;border:1px solid #f0dcb2}.alert-error{background:var(--red-bg);color:var(--red);border:1px solid #f3c2c2}.alert-info{background:#e8f0fb;color:var(--navy);border:1px solid #c9dbf2}.alert-success{background:var(--green-bg);color:var(--green);border:1px solid #bbe7c9}.spinner{width:34px;height:34px;border-radius:50%;border:3px solid var(--line);border-top-color:var(--orange);animation:spin .8s linear infinite;margin:40px auto}@keyframes spin{to{transform:rotate(360deg)}}.grid{display:grid;gap:18px}.grid-3{grid-template-columns:repeat(3,1fr)}.grid-2{grid-template-columns:repeat(2,1fr)}.stat-card .stat-num{font-family:var(--font-head);font-size:2rem;font-weight:800;color:var(--navy);line-height:1.2}.stat-card .stat-label{color:var(--muted);font-size:.93rem}.stat-card .stat-sub{font-size:.9rem;margin-top:4px}table.tbl{width:100%;border-collapse:collapse}.tbl th,.tbl td{padding:11px 10px;border-bottom:1px solid var(--line);text-align:right;vertical-align:top}.tbl th{font-family:var(--font-head);font-size:.9rem;color:var(--muted);font-weight:700}.tbl tr:last-child td{border-bottom:0}.form-card{max-width:460px;margin:5vh auto}.field{margin-bottom:15px}.field label{display:block;font-weight:700;margin-bottom:6px;font-size:.95rem}.field input,.field select,.field textarea{width:100%;padding:11px 14px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--navy)}.field textarea{resize:vertical}.field input:focus,.field select:focus,.field textarea:focus{outline:2px solid var(--orange);border-color:transparent}.form-links{display:flex;justify-content:space-between;margin-top:14px;font-size:.93rem;flex-wrap:wrap;gap:8px}.auth-brand{text-align:center;margin-bottom:20px}.auth-brand .brand-tile{margin:0 auto 10px;width:60px;height:60px;border-radius:16px;box-shadow:0 2px 10px #0b1f3a1f}.auth-brand .brand-tile img{width:52px;height:52px}.auth-brand .ruqaa{font-family:var(--font-ruqaa);font-size:2rem;font-weight:700;color:var(--navy);line-height:1.3}.auth-brand .tag{color:var(--muted);font-size:.9rem}.badge-teal{background:#dcf0ee;color:#0f766e}.tabs{display:flex;gap:8px;flex-wrap:wrap}.tab{padding:8px 18px;border-radius:999px;border:1px solid var(--line);background:#fff;color:var(--navy);font-weight:700;font-size:.93rem;cursor:pointer}.tab:hover{border-color:var(--navy)}.tab.active{background:var(--navy);color:#fff;border-color:var(--navy)}.ticket-list{display:flex;flex-direction:column;gap:12px}.ticket-row{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;color:inherit;text-decoration:none}.ticket-row:hover{border-color:var(--navy)}.ticket-row-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:5px}.ticket-row-title{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:1.02rem}.ticket-row-badges{display:flex;flex-direction:column;gap:6px;align-items:flex-end;flex-shrink:0}.thread{display:flex;flex-direction:column;gap:12px}.msg{max-width:88%;padding:13px 16px;border-radius:16px;line-height:1.7}.msg-client{align-self:flex-start;background:#eef3fa;border:1px solid #d5e1f0;border-end-start-radius:4px}.msg-staff{align-self:flex-end;background:#fff;border:1px solid var(--line);border-inline-start:3px solid var(--orange);border-end-end-radius:4px}.msg-meta{display:flex;justify-content:space-between;gap:16px;font-size:.85rem;color:var(--muted);margin-bottom:6px}.msg-meta strong{color:var(--navy)}.attach-row{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-start}.attach-thumb{position:relative;display:inline-block}.attach-thumb img,.attach-view img{width:84px;height:84px;object-fit:cover;border-radius:10px;border:1px solid var(--line);display:block}.attach-x{position:absolute;top:-8px;inset-inline-end:-8px;width:22px;height:22px;border-radius:50%;border:0;background:var(--red);color:#fff;cursor:pointer;font-size:.95rem;line-height:1;display:flex;align-items:center;justify-content:center}.attach-add{height:84px;padding:0 18px;border-radius:10px;border:1px dashed var(--line);background:var(--paper);color:var(--navy);font-weight:700;cursor:pointer}.attach-add:hover{border-color:var(--navy)}.attach-missing{font-size:.88rem;color:var(--muted)}.type-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.type-card{text-align:right;padding:14px 16px;border-radius:12px;cursor:pointer;border:1px solid var(--line);background:#fff;color:var(--navy);display:flex;flex-direction:column;gap:4px;font-family:inherit}.type-card span{font-size:.88rem;color:var(--muted);font-weight:400}.type-card:hover{border-color:var(--navy)}.type-card.selected{border-color:var(--orange);outline:2px solid var(--orange);background:#fff8f1}.dl-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.dl-head .sys-name{font-family:var(--font-head);font-weight:800;font-size:1.2rem}.dl-files{display:flex;gap:12px;flex-wrap:wrap;margin-top:14px}.dl-file{flex:1 1 240px;border:1px solid var(--line);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:6px;background:var(--paper)}.dl-file .plat{font-weight:800;font-family:var(--font-head)}.dl-file .meta{color:var(--muted);font-size:.88rem}.modal-back{position:fixed;top:0;right:0;bottom:0;left:0;background:#0716298c;display:flex;align-items:flex-start;justify-content:center;padding:4vh 16px;z-index:60;overflow-y:auto}.modal-box{background:#fff;border-radius:16px;max-width:760px;width:100%;padding:26px}.invoice-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;border-bottom:2px solid var(--navy);padding-bottom:14px;margin-bottom:16px;flex-wrap:wrap}.invoice-head .ruqaa{font-family:var(--font-ruqaa);font-size:1.6rem;font-weight:700}.invoice-rows{width:100%;border-collapse:collapse;margin:12px 0}.invoice-rows th,.invoice-rows td{border-bottom:1px solid var(--line);padding:9px 8px;text-align:right}.invoice-total{display:flex;justify-content:space-between;font-family:var(--font-head);font-weight:800;font-size:1.1rem;padding-top:10px}.print-sheet{display:none}@media print{body{background:#fff}.no-print,.shell-header,.shell-footer,.modal-back{display:none!important}.shell-main{max-width:none;padding:0}.print-sheet{display:block!important;padding:10mm;color:#000}.print-sheet .invoice-head{border-bottom-color:#000}}@media (max-width: 860px){.grid-3,.grid-2,.type-grid{grid-template-columns:1fr}.msg{max-width:96%}.ticket-row{flex-direction:column}.ticket-row-badges{flex-direction:row;align-items:center}.shell-header-in{gap:12px}.main-nav{order:3;width:100%;overflow-x:auto;flex-wrap:nowrap;padding-bottom:4px}.main-nav a{white-space:nowrap}.tbl thead{display:none}.tbl tr{display:block;border-bottom:1px solid var(--line);padding:8px 0}.tbl td{display:flex;justify-content:space-between;gap:14px;border-bottom:0;padding:6px 4px}.tbl td:before{content:attr(data-th);font-weight:700;color:var(--muted);font-size:.88rem}.form-card{margin:2vh auto}}